Telemetry is not sending data
The telemetry module isn’t sending any data at the moment. Please check LED status on the module:
- Red led should be on and steady -> then the module is power supplied;
- Yellow led should be blinking -> then the module is receiving data from the bus line;
- Green led should be blinking -> only if blinking the telemetry is able to communicate with the server.
If green LED is not blinking, please perform a power cycle and be sure the car (or the module) is placed in an area where the 4G coverage and signal are good (e.g. out of the box). If the problem persists please extract the SIM card from your module and test both connection and credit into a mobile phone. Please make sure the PIN of the SIM has been removed, search for the correct APN code for your Operator and be sure you have typed it correctly when configuring the module (link alla procedura)
Once telemetry connection has been restored, please update the telemetry to the latest firmware (link alla guida) . Please pay attention, this procedure requires a stable telemetry internet connection. If you haven’t solved instability issue on previous steps, please download and use the Offline telemetry updater to perform the firmware update (link alla guida).
For further help please contact customer support.